Daniel Goleman

Review the empathy model promoted by Daniel Goleman

- Cognitive Empathy: “Simply knowing how the other person feels and what they might be thinking. Sometimes called perspective-taking”
- Emotional Empathy: “when you feel physically along with the other person, as though their emotions were contagious.”
- Empathic Concern: “With this kind of empathy we not only understand a person’s predicament and feel with them, but are spontaneously moved to help, if needed.”